Legal

Membership terms.

Last updated: 18 October 2026

These terms are the agreement between you and Bodacious Club Ltd for the Bodacious Club transformation programme bought on bodacious.club. Please read them before you pay and keep a copy — you can save or print this page, and we will email you a copy on request. They contain important information about your right to cancel (section 7), our results guarantee (section 11) and our responsibility to you (section 16).

1. About us and how to contact us

We are Bodacious Club Ltd, a company registered in England and Wales under company number 15963213, with our registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. “Bodacious”, “we”, “us” and “our” mean Bodacious Club Ltd; “you” means the person buying the programme.

Contact us at fithappens@bodacious.club or by post at our registered office. We aim to reply to emails within two working days. If we need to contact you, we will use the email address of the Google or Apple account you joined with.

2. Who can join

• You must be 18 or over. We deliver the smart scale only to the countries listed in section 6.
• Before you can pay, you complete a health check. Its answers decide whether the programme is safe to start now, needs a clinician’s agreement first, or isn’t right for you. The check is partly automated: if it declines you, you can ask a person on our team to review the decision by emailing us.
• You must give accurate answers and tell us promptly if your health changes, you become pregnant, or you start, stop or change a medication that affects your weight, heart, blood pressure or blood sugar.
• The programme is for you alone. Your account is personal and must not be shared.

3. What the programme includes

For 12 weeks, the programme provides:

• personalised training sessions and nutrition targets, adjusted as your progress, schedule and feedback change;
• coaching from Boddy and Bodessa, our AI coaches, by chat and voice call in the Bodacious iPhone app and on the web at bodacious.club/hub, with a person from our team stepping in when something calls for one, or when you ask;
• regular strategy conversations to review progress and plan the week ahead;
• progress measurement, including body measurements estimated from photos you take, trend weight and training performance;
• a compatible smart scale, delivered to you (section 6); and
• Gains, levels and member rewards (section 13).

We provide the programme with reasonable care and skill. We may improve or change features from time to time, provided the programme stays substantially as described; if a change would make it materially worse for you, section 17 applies. The iPhone app needs a compatible iPhone and the web app a current browser; both need an internet connection.

4. Price and payment

• The price is £447, or $597 if you live in the US, or €549 if you live in the European Economic Area (the EU, Iceland, Liechtenstein and Norway), paid once. It includes any VAT payable and, where we deliver (section 6), the smart scale and its delivery. There are no other charges, and nothing renews automatically.
• Prices are charged in US dollars (USD) if you live in the US, in euros (EUR) if you live in the European Economic Area, and in pounds sterling (GBP) everywhere else; your bank may charge for converting the currency. Payment is taken by our payment provider, Stripe, at checkout. We never see your full card details.
• Where offered, Klarna lets you spread the payment. Klarna instalments are a separate agreement between you and Klarna, subject to Klarna’s approval and terms. They do not divide the programme into monthly periods you can cancel separately.
• Monthly figures on our website (for example £149 a month) are only the total divided across the 12 weeks, for comparison.
• If you buy membership inside the iPhone app instead, Apple takes that payment under Apple’s terms. The in-app price may differ from the website price, and refunds of in-app purchases are handled by Apple.

5. How you buy, and when the programme starts

1. You sign in with Google or Apple, complete the health check and confirm these terms.
2. On Stripe’s secure checkout you review your order and can correct your details before you pay. Your order is an offer to buy the programme.
3. The contract starts when your payment is confirmed and we show you the confirmation page. We email you a confirmation of your order, and you can save or print these terms, including the cancellation form at the end, at any time.

At checkout you ask us to start your programme straight away, within your 14 days to change your mind (section 7). Your programme starts on the day your payment is confirmed and you have access for 12 weeks from that day, plus a 7-day buffer to finish your final week. If we cannot accept your order (for example, because of a pricing error or because the health check result has changed), we will tell you and refund you in full.

6. Your smart scale

• We deliver the scale to the address you give us after you pay, in Australia, Belgium, Brazil, Canada, Egypt, France, Germany, Ireland, Italy, Japan, Mexico, the Netherlands, Poland, Saudi Arabia, Singapore, Spain, Sweden, Türkiye, the United Arab Emirates, the United Kingdom or the United States. We will email you when it is dispatched. Unless we agree a different date with you, we will deliver it within 30 days of the day you give us your address. If we don’t, you can cancel the scale and we will refund its value, or end the whole contract and we will refund everything you paid.
• If you live anywhere else, we can’t deliver a scale at the moment, so it isn’t part of your contract and the price is the same. The programme works with any bathroom scale: you record your weigh-ins in the app. We show this before you pay.
• We may send the scale direct from a retailer, such as Amazon, rather than from us.
• Until the scale arrives you can record your weight manually. The scale is yours once it is delivered.
• If the scale is faulty, not as described or not fit for purpose, you have legal rights to a repair, replacement or refund. Contact us and we will arrange it at no cost to you. This does not affect any manufacturer’s warranty.

7. Your right to cancel

You can change your mind within 14 days of the day your smart scale is delivered (or, if we aren’t delivering a scale to you, within 14 days of the day you buy), without giving a reason, and we refund everything you paid. Just tell us before the 14 days are up, by email to fithappens@bodacious.club or by post. You can use the model cancellation form at the end of these terms, but you don’t have to.

• Sending the scale back. Please post the scale back to us within 14 days of telling us, at your own cost, in its original packaging where possible.
• Your refund. Your programme ends on the day you tell us. We refund everything within 14 days of the scale reaching us, or of you showing us proof that you’ve posted it, if that is earlier. We check its condition when it arrives: if it’s damaged beyond what’s needed to check it works, we deduct the reduction in its value (£50, €69 or $99 at most), or, if we’ve already refunded you, we may ask you to pay it. If we aren’t delivering a scale to you, we refund everything within 14 days of hearing from you. Refunds go to the original payment method; if you paid with Klarna, the refund goes to Klarna, which adjusts your instalments.
• Notice for residents of California, New York and other US states with health or fitness contract laws: you may cancel within the period above, and you may also cancel if you die or become unable to take part on medical advice (we may ask for a doctor’s note), with a refund for the full weeks remaining. Where your state’s law gives you more than these terms, your state’s law applies.

After the 14 days

After the 14 days, we don’t offer refunds because you have changed your mind. This doesn’t affect your rights if something goes wrong with the programme or the scale (section 16), if you become medically unable to continue (we will refund the full weeks remaining on a doctor’s note), or if we end the contract (section 15).

8. Your health and safety

• Exercise carries a risk of injury. Train within your limits, use suitable equipment and space, and stop straight away and seek medical help if you feel chest pain, faintness, severe breathlessness or unusual pain.
• Tell us if anything in your programme doesn’t feel right for you. We will adapt it.
• Results vary from person to person and depend on many things, including your health and how closely you follow the programme. Apart from the results guarantee in section 11, we don’t promise any particular result.

9. AI coaching

• Boddy and Bodessa are artificial intelligence, built on Google’s Gemini models. They are not people. Our team monitors programmes and a person steps in when something calls for one, such as a programme flagged for review, an injury or a health concern, or when you ask, with your programme history in front of them. We always tell you when you are talking to a person.
• AI can make mistakes. Use your judgement, check anything that seems wrong with us, and never rely on AI coaching for medical decisions or emergencies.
• Voice calls with Boddy are processed live so Boddy can respond. We only keep transcripts if you agree, and you can change that choice at any time. Our privacy notice explains how we handle your information.

10. What we ask of you

The programme works when you stay in touch. We ask you to give us honest information, take part in your strategy conversations, record your training, food and weigh-ins as agreed, and tell us when life gets in the way — we will adapt around it. We don’t expect perfection. You must not misuse the service: no attempts to break, copy, resell or reverse-engineer our apps, no abuse of our team, and no use that breaks the law.

11. The results guarantee

At the start of your programme you agree your main goal with us and we record your starting measurements. The Bodacious Standard, published on our website, sets out two things for that goal: the commitments we ask of you (for example, training sessions, food logging, weigh-ins, scans and calls, each with allowances for missed days), and the minimum result (“outcome floor”) we hold ourselves to over 12 weeks. The version published on the day you buy applies to you, and the outcome floor for your goal is written down before your first week.

• Further 12 weeks: if you meet the commitments throughout your first 12 weeks and the outcome floor for your goal is not reached by the end of week 12, we will provide a further 12 weeks of the programme at no programme fee.
• Refund: if you also meet the commitments throughout those further 12 weeks, and the outcome floor for your goal is still not reached by the end of them, we will refund the amount you paid us for your programme. Each period of 12 weeks is measured on its own, from the starting measurements taken at its beginning, and a refund needs the commitments met in both, as the Standard defines.
• How it is measured: using the records in your programme — your logged sessions, food entries, weigh-ins from your scale or manual entries, scans and calls — and the starting and final measurements of each period, taken the same way. The commitments apply to each period of 12 weeks in the same way. Your first and final scans are needed to compare. We don’t use body-fat percentage.
• Life happens: tell us about illness, injury, bereavement or travel when it happens and we will pause your commitments for that time, or extend your programme, rather than count it against you.
• How to claim: email us within 30 days after the end of the period of 12 weeks you are claiming for. We will assess your records and reply within 14 days with our decision and the figures behind it. If a refund is due, we pay it within 14 days of our decision, to the original payment method; if you paid with Klarna, the refund goes to Klarna. If you disagree with our decision, you can ask for a review by a different member of our team, and you keep your other legal rights (section 19).
• Limits: the further 12 weeks are given once per membership, and a refund is only available after them. A refund is of what you actually paid us for the programme, after any discount, so there is nothing to refund on a free pass. The guarantee applies to a membership bought on bodacious.club, and it does not apply if you gave us materially inaccurate information or broke section 10.

The guarantee is in addition to your legal rights, not instead of them.

12. Continuing after 12 weeks

Near the end of your programme we may offer a further 12 weeks. That is a new, separate purchase that you choose to make; it never starts or charges you automatically. The same cancellation rights apply to it, counted from the day you buy it.

13. Rewards and competitions

You earn Gains for programme activity and move through levels and titles. Gains and rewards have no cash value, cannot be transferred and may be adjusted if they were earned in error or by misuse. We may change rewards, giving notice of material changes. Any competition with prizes runs only under its own published rules — see rewards and competitions.

14. Our apps and content

We give you a personal, non-transferable licence to use the Bodacious apps and content during your membership. Everything we provide — software, programmes, text, audio and design — belongs to us or our licensors. The information you add stays yours; you allow us to use it to provide and improve your programme, as our privacy notice describes. iPhone app use is also subject to Apple’s standard terms.

15. If we end your membership

We may suspend or end your membership if you seriously or repeatedly break these terms (for example, abuse of our team, sharing your account or deliberately false health information), or if continuing would put your safety at risk. We will explain why and, unless you acted fraudulently, refund the full weeks remaining. If we stop providing the programme for any other reason, we will give you as much notice as we can and refund the full weeks remaining.

16. Our responsibility to you

• If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
• We provide the programme for personal use only, and are not responsible for any loss of profit, business or business opportunity.
• Otherwise, our total responsibility to you is limited to the total amount you paid for the programme.
• Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit — including your statutory rights about the scale and the programme. If you are in the UK, Citizens Advice can explain your rights (citizensadvice.org.uk).
• If you are in the US, the programme is provided with reasonable care and skill but otherwise “as is” to the extent your state’s law allows. Some states don’t allow certain limitations, so some of this section may not apply to you.

17. Changes to these terms

We may update these terms to reflect changes in law, our services or how we run our business. The version you accepted applies to your current programme unless a change is required by law or is in your favour. If we need to make a change that would make your programme materially worse, we will tell you in advance and you may end the contract and receive a refund for the full weeks remaining.

18. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at a supplier we depend on. If that happens we will tell you, keep the effect as small as we can, and extend your programme by any time you lose. If it continues for more than 30 days, you may end the contract for a refund of the full weeks remaining.

19. Complaints and disputes

• If you are unhappy, email fithappens@bodacious.club with “Complaint” in the subject. We acknowledge complaints within two working days and aim to resolve them within 14 days. If we can’t, we will tell you why and when to expect an answer.
• We are not currently a member of an alternative dispute resolution scheme. If we can’t resolve your complaint, we will tell you in writing whether any scheme is available to you.
• Customers in the UK: these terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales — or, if you live in Scotland or Northern Ireland, in the courts there, under your local law.
• Customers in the US: these terms are governed by the law of England and Wales, but this doesn’t take away any protection given to you by the law of the state where you live. You may bring a claim in the courts where you live, including small claims court.
• Customers elsewhere: these terms are governed by the law of England and Wales, but this doesn’t take away any protection given to you by the law of the country where you live, and you may bring a claim in the courts there.

20. Other important terms

• We may transfer our rights and obligations under these terms to another organisation; your rights will not be reduced. You may transfer yours only with our written agreement.
• This contract is between you and us. No one else has any rights to enforce it.
• If a court finds part of these terms unlawful, the rest stays in force.
• If we don’t insist straight away on something you are required to do, we can still require it later.

Model cancellation form

You can complete and return this form if you wish to cancel. You don’t have to use it.